Delete your ClubGate account
A secure, permanent deletion path available in the Android app and on the public web.
- Effective
- 11 October 2026
- Last updated
- 11 October 2026
Before you delete
Deletion is permanent and cannot be undone. You will lose access to your profile, reservation history and digital passes. If you only need help signing in or correcting data, contact support first.
This workflow is only for ClubGate customer accounts. Club and CRM staff accounts belong to an organization and require a separate permission and record-retention review.
Delete in the Android app
- Sign in to the ClubGate customer app.
- Open Profile.
- Under Account & privacy, choose Delete account.
- Review the warning, enter your current password and type DELETE.
- Confirm permanent deletion. The app clears its local session and returns to sign in.
Delete from the web
The form below verifies ownership using the customer account email and current password. It intentionally returns the same response whether or not an account exists, preventing account-email discovery.
What is deleted
- Customer login, email, mobile number, name, password hash and account timestamps.
- Customer profile and optional birth date, gender, city, Instagram handle and photo URL.
- All active sessions and access tokens for the account.
- The link from the customer to their reservations.
- Reservation contact identity, contact phone and notes.
- Stored QR/pass credentials associated with those reservations.
What is retained
Reservations remain as anonymized venue operational records, including booking reference, venue, date, party size, booking type, status and amount fields. This allows venues to preserve capacity and attendance records without retaining the deleted customer’s account identity.
ClubGate retains a deletion record containing one-way hashes, status, source, time and request reference. These hashes are not used to recreate the email or account. The fixed retention period for deletion and operational records still requires business/legal approval.
Help with a deletion
Keep the reference shown after submission. If you believe data remains or deletion did not complete, submit a privacy support request and include only that reference. Do not send your password.