Terms & Conditions

Agreement and eligibility

These terms apply to the ClubGate customer app and public booking service. By creating an account or submitting a reservation, you agree to these terms and the linked policies. If you do not agree, do not use the service.

You must provide accurate information, have legal capacity to agree, and meet the age requirements of the venues and services you use. ClubGate is not directed to children.

Accounts and security

Keep your password and device secure. You are responsible for activity through your account until you report unauthorized access. Do not share, sell or transfer an account or entry pass, impersonate another person, or use another person’s credentials.

ClubGate may suspend access where reasonably necessary to protect users, venues or the platform, investigate misuse, or comply with law.

The ClubGate service

ClubGate helps customers discover participating venues, request reservations and hold digital entry passes. A submitted request is not confirmed until its status becomes Confirmed. Availability, event details and venue policies may change.

ClubGate currently does not process customer payments in the Android app. Prices or minimum-spend information displayed by a venue is informational and is not an in-app charge by ClubGate.

Venues and entry

Participating clubs are independent venue operators. They control admission, capacity, opening hours, dress code, age and identification checks, safety rules, and the final provision of venue services. A reservation or digital pass does not override lawful venue requirements or guarantee entry where those requirements are not met.

Customers must follow venue staff instructions, behave safely and lawfully, and present valid identification where required.

Acceptable use

• Do not submit false, duplicate or abusive reservations.
• Do not probe, disrupt, reverse engineer or bypass access controls.
• Do not copy, scrape or commercially exploit ClubGate content without permission.
• Do not misuse QR codes, attempt duplicate check-in, or interfere with another customer’s booking.
• Do not use the service for unlawful, fraudulent, threatening or harmful conduct.

Content and intellectual property

ClubGate software, brand assets, interface and original content belong to the relevant operator or licensors and are protected by applicable intellectual-property laws. A limited, personal, revocable right is granted to use the customer service as intended.

Venue names, images, event details and policies may be supplied by participating venues. Report inaccurate or infringing material through support.

Availability and changes

The service may be updated, interrupted or withdrawn for maintenance, security, legal or operational reasons. ClubGate will take reasonable care but does not promise uninterrupted availability, error-free listings or that every reservation request will be accepted.

Responsibility and liability

To the extent permitted by applicable law, ClubGate is not responsible for independent venue conduct, denied entry based on a venue’s lawful rules, customer behavior, or events outside reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded, or limits statutory consumer rights.

You remain responsible for losses caused by your unlawful use, deliberate misuse or breach of these terms.

Ending use and disputes

You may stop using ClubGate or permanently delete a customer account at any time. Terms that by nature need to continue—including intellectual property, retained anonymized records and lawful liability provisions—survive account deletion.

Raise a complaint through ClubGate Support so it can be investigated. The repository does not verify the legal operator’s registered entity, governing law, courts or formal notice address; those items require business confirmation before commercial publication.