How can we help?

Quick help

• Can’t sign in: check that you are using a customer account in the ClubGate customer app, not a CRM staff account.
• Booking is pending: a pending request has not yet been accepted by the venue.
• Pass will not scan: confirm the booking is for the correct venue and is confirmed, then ask venue gate staff to retry.
• Venue details look wrong: send the venue name and the listing detail that needs review.
• Delete an account: use Account Deletion or the in-app Profile screen.

Submit a support request

Your request is validated, rate limited and saved to the ClubGate support queue. The audited repository does not contain an email delivery integration, so this form does not claim that an email was sent or promise a response time.

What to include

For booking help, include the ClubGate reference, venue and booking date. For account help, include the account email but never include your password. For privacy help, include a deletion or support reference where available.

Safety and urgent issues

ClubGate support is not an emergency service. For immediate danger, medical emergencies, crime in progress or urgent venue safety issues, contact local emergency services and venue staff directly.

Verified contact channel

The support form on this page is the only public support channel verified in the current repository. A published support email, phone number, postal address and formal grievance contact have not been supplied and must not be invented.